@charset "UTF-8";.tls-support-start{display:flex;flex-direction:column;height:100%;background:var(--tls-bg-card);font-family:var(--tls-font-sans);box-sizing:border-box}.tls-support-start *,.tls-support-start *:before,.tls-support-start *:after{box-sizing:border-box}.tls-support-start__header{padding:var(--tls-space-4);border-bottom:1px solid var(--tls-border-secondary)}.tls-support-start__header-row{display:flex;align-items:center;gap:var(--tls-space-3)}.tls-support-start__brand{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;width:38px;height:38px;border-radius:var(--tls-radius-lg, 12px);background:var(--tls-accent, #222e77);color:#fff}.tls-support-start__logo{width:20px;height:21px}.tls-support-start__heading{display:block;min-width:0;flex:1 1 auto}.tls-support-start__title{display:flex;align-items:center;gap:7px;font-size:17px;font-weight:700;color:var(--tls-text-primary);margin:0;padding:0;line-height:1.25}.tls-support-start__icon{width:17px;height:17px;flex-shrink:0;color:var(--tls-accent, #222e77)}.tls-support-start__subtitle{display:block;font-size:12.5px;color:var(--tls-text-secondary);margin:2px 0 0;padding:0}@media(max-width:640px){.tls-support-start__brand{width:44px;height:44px}.tls-support-start__logo{width:23px;height:24px}.tls-support-start__title{font-size:20px}.tls-support-start__icon{width:19px;height:19px}.tls-support-start__subtitle{font-size:13.5px}}.tls-support-start__close{width:32px;height:32px;border-radius:var(--tls-radius-md);border:1px solid var(--tls-border-primary);background:var(--tls-bg-card);color:var(--tls-text-secondary);display:flex;align-items:center;justify-content:center;cursor:pointer;padding:0;margin:0;flex-shrink:0;transition:background var(--tls-duration-fast);line-height:0;-webkit-tap-highlight-color:transparent}.tls-support-start__close:hover{background:var(--tls-bg-hover)}.tls-support-start__close svg{display:block;color:currentColor;stroke:currentColor}.tls-support-start__form{padding:var(--tls-space-5);overflow-y:auto;flex:1;display:flex;flex-direction:column;gap:var(--tls-space-4);position:relative}.tls-support-start__field{display:flex;flex-direction:column;gap:var(--tls-space-1)}.tls-support-start__field label{display:block;font-size:var(--tls-text-xs);font-weight:500;color:var(--tls-text-secondary);margin:0;padding:0}.tls-support-start__field input,.tls-support-start__field select{width:100%;height:40px;padding:0 var(--tls-space-3);border:1px solid var(--tls-border-primary);border-radius:var(--tls-radius-md);background:var(--tls-bg-card);color:var(--tls-text-primary);font-size:var(--tls-text-sm);font-family:var(--tls-font-sans);transition:border-color var(--tls-duration-fast),box-shadow var(--tls-duration-fast);outline:none;margin:0;line-height:1.4}.tls-support-start__field input:hover,.tls-support-start__field select:hover{border-color:var(--tls-border-hover)}.tls-support-start__field input:focus,.tls-support-start__field select:focus{border-color:var(--tls-accent);box-shadow:none}.tls-support-start__field input::placeholder,.tls-support-start__field select::placeholder{color:var(--tls-text-tertiary)}.tls-support-start__member-info{display:flex;align-items:center;gap:var(--tls-space-3);padding:var(--tls-space-3) var(--tls-space-4);background:var(--tls-bg-secondary);border:1px solid var(--tls-border-primary);border-radius:var(--tls-radius-lg)}.tls-support-start__member-name{font-size:var(--tls-text-sm);font-weight:500;color:var(--tls-text-primary);margin:0;padding:0;line-height:1.4}.tls-support-start__member-email{font-size:var(--tls-text-xs);color:var(--tls-text-secondary);margin:0;padding:0;line-height:1.4}.tls-support-start__error{display:flex;align-items:center;gap:var(--tls-space-2);padding:var(--tls-space-3) var(--tls-space-4);background:var(--tls-danger-bg, rgba(239, 68, 68, .08));border:1px solid var(--tls-danger);border-radius:var(--tls-radius-md);color:var(--tls-danger-text, var(--tls-danger));font-size:var(--tls-text-sm)}.tls-support-start__submit{width:100%;min-height:48px;flex-shrink:0;border:none;border-radius:var(--tls-radius-lg);background:var(--tls-accent);color:var(--tls-text-inverse);font-size:var(--tls-text-base);font-weight:600;font-family:var(--tls-font-sans);cursor:pointer;display:flex;align-items:center;justify-content:center;gap:var(--tls-space-2);margin:var(--tls-space-2) 0 0;padding:var(--tls-space-3) var(--tls-space-5);line-height:1.4;transition:background var(--tls-duration-fast)}.tls-support-start__submit:hover:not(:disabled){background:var(--tls-accent-hover, #2563EB)}.tls-support-start__submit:disabled{opacity:.6;cursor:not-allowed}.tls-support-start__hint{margin:var(--tls-space-2) 0 0;font-size:var(--tls-text-xs);color:var(--tls-text-muted);line-height:1.5}.tls-support-start__privacy{display:flex;align-items:flex-start;gap:var(--tls-space-2);min-height:44px;font-size:var(--tls-text-sm);color:var(--tls-text-secondary, var(--tls-text-muted));cursor:pointer}.tls-support-start__privacy input{flex-shrink:0;width:18px;height:18px;margin:2px 0 0;accent-color:var(--tls-accent)}.tls-support-start__privacy a{color:var(--tls-accent);text-decoration:underline}.tls-support-start__spinner{width:16px;height:16px;border:2px solid rgba(255,255,255,.3);border-top-color:var(--tls-text-inverse);border-radius:var(--tls-radius-full);animation:support-spin .6s linear infinite}.tls-support-start__honeypot{position:absolute;left:-9999px;opacity:0;height:0}.tls-support-msg{display:flex;flex-direction:column}.tls-support-msg--visitor{align-items:flex-end}.tls-support-msg--admin{align-items:flex-start}.tls-support-msg--system{align-items:center}.tls-support-msg__system{font-size:var(--tls-text-xs);color:var(--tls-text-tertiary);padding:var(--tls-space-1) var(--tls-space-3)}.tls-support-msg__bubble{max-width:85%;padding:var(--tls-space-2) var(--tls-space-3);font-size:var(--tls-text-sm);line-height:1.5;word-wrap:break-word;overflow-wrap:break-word}.tls-support-msg--visitor .tls-support-msg__bubble{background:var(--tls-accent);color:var(--tls-text-inverse);border-radius:var(--tls-radius-lg) var(--tls-radius-lg) var(--tls-radius-sm) var(--tls-radius-lg)}.tls-support-msg--admin .tls-support-msg__bubble{background:var(--tls-bg-secondary);border:1px solid var(--tls-border-primary);color:var(--tls-text-primary);border-radius:var(--tls-radius-lg) var(--tls-radius-lg) var(--tls-radius-lg) var(--tls-radius-sm)}.tls-support-msg__name{font-size:var(--tls-text-xs);font-weight:500;color:var(--tls-text-secondary);margin-bottom:var(--tls-space-1)}.tls-support-msg__content{word-break:break-word;white-space:pre-wrap;margin:0;padding:0}.tls-support-msg__content a,.tls-chat-link{text-decoration:underline;text-underline-offset:2px;word-break:break-all}.tls-support-msg--visitor .tls-support-msg__content a,.tls-support-msg--visitor .tls-chat-link{color:#ffffffd9}.tls-support-msg--admin .tls-support-msg__content a,.tls-support-msg--admin .tls-chat-link{color:var(--tls-accent)}.tls-support-msg__translation{margin-top:var(--tls-space-1);padding-top:var(--tls-space-1);border-top:1px solid rgba(0,0,0,.08)}.tls-support-msg--visitor .tls-support-msg__translation{border-top-color:#ffffff26}.tls-support-msg__translation-toggle{display:inline-block;font-size:var(--tls-text-xs);cursor:pointer;background:none;border:none;padding:0;margin:0;text-decoration:underline;text-underline-offset:2px;line-height:1.4;transition:color var(--tls-duration-fast)}.tls-support-msg--visitor .tls-support-msg__translation-toggle{color:#ffffffb3}.tls-support-msg--admin .tls-support-msg__translation-toggle{color:var(--tls-accent)}.tls-support-msg__meta{display:flex;align-items:center;gap:var(--tls-space-1);margin-top:var(--tls-space-1);justify-content:flex-end}.tls-support-msg__time{font-size:var(--tls-text-xs);color:var(--tls-text-tertiary)}.tls-support-msg--visitor .tls-support-msg__time{color:#fff9}.tls-support-msg__status{display:inline-flex;align-items:center;line-height:0}.tls-support-msg__status svg{display:block;width:14px;height:14px}.tls-support-typing{display:flex;align-items:center;gap:var(--tls-space-2);padding:var(--tls-space-2) 0}.tls-support-typing__dots{display:flex;gap:var(--tls-space-1);align-items:center}.tls-support-typing__dots span{display:block;width:6px;height:6px;border-radius:var(--tls-radius-full);background:var(--tls-text-tertiary);animation:support-typing-bounce 1.4s ease-in-out infinite}.tls-support-typing__dots span:nth-child(2){animation-delay:.2s}.tls-support-typing__dots span:nth-child(3){animation-delay:.4s}@keyframes support-typing-bounce{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-4px);opacity:1}}.tls-support-typing__text{font-size:var(--tls-text-xs);color:var(--tls-text-secondary)}.tls-support-chat{display:flex;flex-direction:column;height:100%;background:var(--tls-bg-card);box-sizing:border-box;font-family:var(--tls-font-sans);font-size:var(--tls-text-sm);line-height:1.4;color:var(--tls-text-primary)}.tls-support-chat *,.tls-support-chat *:before,.tls-support-chat *:after{box-sizing:border-box}.tls-support-chat__header{display:flex;align-items:center;justify-content:space-between;padding:var(--tls-space-4) var(--tls-space-5);border-bottom:1px solid var(--tls-border-secondary);flex-shrink:0}.tls-support-chat__header-info{display:flex;align-items:center;gap:var(--tls-space-2)}.tls-support-chat__ticket-number{font-family:var(--tls-font-mono);font-weight:600;font-size:var(--tls-text-sm);color:var(--tls-text-primary)}.tls-support-chat__minimize{width:32px;height:32px;border-radius:var(--tls-radius-md);border:1px solid var(--tls-border-primary);background:var(--tls-bg-card);color:var(--tls-text-secondary);display:flex;align-items:center;justify-content:center;cursor:pointer;padding:0;margin:0;transition:background var(--tls-duration-fast);line-height:0;-webkit-tap-highlight-color:transparent}.tls-support-chat__minimize:hover{background:var(--tls-bg-hover)}.tls-support-chat__minimize svg{display:block;width:20px;height:20px;color:currentColor;stroke:currentColor}.tls-support-chat__messages{flex:1;overflow-y:auto;padding:var(--tls-space-4) var(--tls-space-5);display:flex;flex-direction:column;gap:var(--tls-space-3);scroll-behavior:smooth}.tls-support-chat__loading{display:flex;justify-content:center;padding:var(--tls-space-6)}.tls-support-chat__spinner{width:16px;height:16px;border:2px solid var(--tls-border-secondary);border-top-color:var(--tls-accent);border-radius:var(--tls-radius-full);animation:support-spin .6s linear infinite;align-self:center}.tls-support-chat__load-more{align-self:center;padding:var(--tls-space-1) var(--tls-space-3);border-radius:var(--tls-radius-full);border:1px solid var(--tls-border-primary);background:var(--tls-bg-card);color:var(--tls-text-secondary);font-size:var(--tls-text-xs);cursor:pointer;transition:background var(--tls-duration-fast);line-height:1.4}.tls-support-chat__load-more:hover:not(:disabled){background:var(--tls-bg-hover)}.tls-support-chat__load-more:disabled{opacity:.5;cursor:not-allowed}.tls-support-chat__input{display:flex;align-items:flex-end;gap:var(--tls-space-2);padding:var(--tls-space-3) var(--tls-space-4);border-top:1px solid var(--tls-border-secondary);flex-shrink:0}.tls-support-chat__textarea{flex:1;min-height:40px;max-height:100px;padding:var(--tls-space-2) var(--tls-space-3);border:1px solid var(--tls-border-primary);border-radius:var(--tls-radius-lg);background:var(--tls-bg-card);color:var(--tls-text-primary);font-size:var(--tls-text-sm);font-family:var(--tls-font-sans);resize:none;outline:none;line-height:1.4;overflow-y:auto;transition:border-color var(--tls-duration-fast),box-shadow var(--tls-duration-fast);margin:0}.tls-support-chat__textarea:hover{border-color:var(--tls-border-hover)}.tls-support-chat__textarea:focus{border-color:var(--tls-accent);box-shadow:none}.tls-support-chat__textarea::placeholder{color:var(--tls-text-tertiary)}.tls-support-chat__send{width:36px;height:36px;flex-shrink:0;border:none;border-radius:var(--tls-radius-full);background:var(--tls-accent);color:var(--tls-text-inverse);display:flex;align-items:center;justify-content:center;cursor:pointer;padding:0;margin:0;line-height:0;transition:background var(--tls-duration-fast);-webkit-tap-highlight-color:transparent}.tls-support-chat__send:hover:not(:disabled){background:var(--tls-accent-hover, #2563EB)}.tls-support-chat__send:disabled{opacity:.4;cursor:not-allowed}.tls-support-chat__send svg{display:block;width:16px;height:16px;color:currentColor;stroke:currentColor}.tls-support-chat__closed{padding:var(--tls-space-8) var(--tls-space-5);text-align:center;border-top:1px solid var(--tls-border-secondary);display:flex;flex-direction:column;align-items:center;gap:var(--tls-space-3)}.tls-support-chat__closed>span{font-size:var(--tls-text-sm);color:var(--tls-text-secondary)}.tls-support-chat__new-ticket{padding:var(--tls-space-2) var(--tls-space-4);border-radius:var(--tls-radius-lg);border:1px solid var(--tls-border-primary);background:var(--tls-bg-card);color:var(--tls-text-primary);font-size:var(--tls-text-sm);font-weight:500;cursor:pointer;transition:background var(--tls-duration-fast);line-height:1.4;margin:0;text-decoration:none;-webkit-tap-highlight-color:transparent}.tls-support-chat__new-ticket:hover{background:var(--tls-bg-hover)}@keyframes support-spin{to{transform:rotate(360deg)}}.tls-support-fab{position:fixed;bottom:var(--tls-space-6);right:var(--tls-space-6);z-index:9998;width:56px;height:56px;border-radius:var(--tls-radius-full);background:var(--tls-accent);color:var(--tls-text-inverse);border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:var(--tls-shadow-lg);transition:transform var(--tls-duration-fast),box-shadow var(--tls-duration-fast);padding:0;margin:0;line-height:0;-webkit-tap-highlight-color:transparent}.tls-support-fab:hover{transform:scale(1.05);box-shadow:var(--tls-shadow-xl)}.tls-support-fab svg{width:24px;height:24px;display:block;color:currentColor;stroke:currentColor}.tls-support-fab__badge{position:absolute;top:-2px;right:-2px;min-width:20px;height:20px;padding:0 var(--tls-space-1);border-radius:var(--tls-radius-full);background:var(--tls-danger);color:var(--tls-text-inverse);font-size:var(--tls-text-xs);font-weight:600;display:flex;align-items:center;justify-content:center;line-height:1;border:2px solid var(--tls-bg-primary)}.tls-support-panel{position:fixed;bottom:var(--tls-space-6);right:var(--tls-space-6);z-index:9999;width:380px;height:640px;max-height:calc(100vh - 100px);display:flex;flex-direction:column;background:var(--tls-bg-card);border:1px solid var(--tls-border-primary);border-radius:var(--tls-card-radius);box-shadow:var(--tls-shadow-xl);overflow:hidden;animation:support-slide-up var(--tls-duration-slow) ease;padding:0;margin:0}@keyframes support-slide-up{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}@media(max-width:640px){.tls-support-panel{width:100vw;height:100vh;height:100dvh;max-height:none;bottom:0;right:0;border-radius:var(--tls-card-radius);border:none}}