Cancellation Policy

Last updated: 21 September 2026

1. Before we confirm your booking — free of charge

Until we confirm your request there is no contract and no payment has been taken. You may cancel at any time, at no cost.

2. After we confirm your booking — cancellation fees

Once your booking is confirmed, the fee is calculated from the notice you give us before the agreed pickup time:

Notice given before the agreed pickup time	Cancellation fee
11 days or more before pickup	10 %
4–10 days before pickup	30 %
2–3 days before pickup	50 %
1 day before pickup (more than 13 hours' notice)	80 %
On the day or within 13 hours	100 %
No notice at all (no-show)	100 %

Where two lines could apply, the line with the shorter notice applies.

3. Your deposit

The 10 % deposit is the minimum cancellation fee. It is set off against the fee due — it is never charged in addition to it.

4. Bookings with several journeys

Each journey can be cancelled on its own. The fee for that journey follows the notice you give for it.

5. No-shows

If you do not appear at the agreed point without notice, the full price falls due.

This does not apply where a new pickup time has been agreed with us or the transport operator by telephone or through our website. As a rule, a pickup time cannot be changed one-sidedly.

6. If we have to cancel

If we cancel a confirmed journey, you receive a full refund.

7. Force majeure

Where heavy snow, a typhoon, flooding, an earthquake or another serious disaster occurs — or industrial action or an official order intervenes — and we or the transport operator determine that the journey cannot be operated safely, the booking is cancelled and the full amount is refunded.

8. Refunds

Refunds are made to the original payment method and may take 5–10 working days to appear, depending on your card issuer.